I did not receive my reward for completing an offer

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Sometimes it takes a bit longer for the reward to be processed and sent.

In the meantime, you can double-check if you did everything right using our most common cases list:

• You did not meet the offer requirements necessary to be awarded. Please review the offer instructions carefully and ensure that you have completed all the steps.

• The offer required you to validate your email address.

• You completed the offer through another device or source. All offers must be completed through ayeT-Studios' Offerwall to be eligible.

• You had the promoted app installed previously.

• You installed the promoted app through another provider before completing it through ayeT-Studios.

• You are using multiple devices. Only one transaction per household is allowed.

• You installed a promoted app but did not launch it.

• You installed a promoted app but did not reach the conversion event.

Technical Reasons:

• You did not have a working data connection when you downloaded a promoted app.

• You reset your device ID too many times.

• You were using a VPN while completing the offer.

If you still don't have your reward 24 hours after completing the offer - please submit a support ticket in the app where you clicked on the offer in the first place.

How can I submit a User Support Ticket for an Offerwall ad? 📖