# I did not receive my reward for completing an offer

:arrow\_left:[ **Back to main**](/user-support/user-support.md)

{% hint style="info" %}
Sometimes it takes a bit longer for the reward to be processed and sent.

In the meantime, you can double-check if you did everything right using our most common cases list:
{% endhint %}

* [x] You did not meet the offer requirements necessary to be awarded. Please review the offer instructions carefully and ensure that you have completed all the steps.
* [x] The offer required you to validate your email address.
* [x] You completed the offer through another device or source. All offers must be completed through ayeT-Studios' Offerwall to be eligible.
* [x] You had the promoted app installed previously.
* [x] You installed the promoted app through another provider before completing it through ayeT-Studios.
* [x] You are using multiple devices. Only one transaction per household is allowed.
* [x] You installed a promoted app but did not launch it.
* [x] You installed a promoted app but did not reach the conversion event.

#### Technical Reasons:

* You did not have a working data connection when you downloaded a promoted app.
* You reset your device ID too many times.
* You were using a VPN while completing the offer.

If you still don't have your reward 24 hours after completing the offer - please submit a support ticket in the app where you clicked on the offer in the first place.

[**How can I submit a User Support Ticket for an Offerwall ad?**](/user-support/user-support/how-can-i-submit-a-user-support-ticket-for-an-offerwall-ad.md) :book:


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