Step 1 - Open the App/Site

Open the app or website where you accessed ayeT-Studios’ Offerwall

Step 2 - Click Menu

Click on the ‘Menu’ icon.

Step 3 - Reward Status

Choose ‘Reward status’

Step 4 - Find Offer

Choose the offer for which you wish to submit a ticket.

Step 5 -Submit Support Ticket

Click ‘Submit support ticket’

Step 6 - Fill out, Proof, Submit

Fill in your contact information, upload proof and submit ticket.

Please review the offer instructions and the information below before submitting the required proof based on offer type:

1. Product/Service Purchase or Registration

• If you purchased a product or service, please provide a screenshot of the confirmation email, billing invoice, or welcome email you received when you completed the offer. This will allow the Advertiser to look up your records and verify your eligibility.

2. App Download/Engagement

• If you downloaded an app, please ensure you've run the app for at least 2 minutes and provide a screenshot of the app running on your device.

• If you downloaded an app and completed an action, provide screenshots showing that you have completed the action.

You can find detailed instructions on how to submit a ticket with steps and screenshots below.

Step 1 - Open the App/Site

Open the app or website where you accessed ayeT-Studios’ Offerwall

Step 2 - Click Menu

Click on the ‘Menu’ icon.

Step 3 - Reward Status

Choose ‘Reward status’

Step 4 - Offerwall ID

You will find your Offerwall User ID in the top section of your screen.

Many offers have a limited time frame in the completion requirements, meaning that if you complete the offer after the set deadline, you would not receive a reward. Usually, the time frame is written in the offer instructions.

• You did not meet the offer requirements necessary to be awarded. Please review the offer instructions carefully and ensure that you have completed all the steps.

• The offer required you to validate your email address.

• You completed the offer through another device or source. All offers must be completed through ayeT-Studios' Offerwall to be eligible.

• You had the promoted app installed previously.

• You installed the promoted app through another provider before completing it through ayeT-Studios.

• You are using multiple devices. Only one transaction per household is allowed.

• You installed a promoted app but did not launch it.

• You installed a promoted app but did not reach the conversion event.

Technical Reasons:

• You did not have a working data connection when you downloaded a promoted app.

• You reset your device ID too many times.

• You were using a VPN while completing the offer.

If you still don't have your reward 24 hours after completing the offer - please submit a support ticket in the app where you clicked on the offer in the first place.

Reward statuses give you up-to-date information about the offers you have clicked on in our Offerwall.

• Rewarded - In the Rewarded section you will find all the offers you have completed successfully and received rewards for.

• Pending - Here you will find all offers, which are not yet completed, or for which you haven't received your reward yet. *Important to know - Not all rewards are processed immediately, so please wait for 24 h after completing an offer before submitting a support ticket.

• Rejected - Here will be all the offers for which you are not eligible for a reward. If you believe that there was a mistake, please contact customer support.

1. The support ticket will be sent directly to the ticket queue of the Support Team.

2. A Support Agent will take over your ticket, investigate your case and check the proof you provided.

3. Result: a) If the information checks out – the reward will be added to your account. b) If there was a problem detected in the submitted proof – you will be notified.

You can find detailed instructions on how to submit a ticket with steps and screenshots below.

Our advertising partners have a specifically targeted profile for each offer they add. If you are getting a “no offers available for you” message, please come back and check later – new offers are added all the time.

If you notice a broken offer with some of our partners, please report it to our customer support team. Your input is much appreciated.

You may have noticed while using our Offerwall, that messages like – “earn 2x currency” appear above the offers. This indicates that a virtual currency sale is happening at that moment. Currency sales are promotions set by the publishers for a limited time e.g. a weekend, during which you can earn an increased amount of virtual currency. If you click on an offer during the promotion period, you will benefit from the additional currency when you complete it. If you believe that you have not received the correct amount of currency for a completed offer, please contact our Customer Support.